EFFECTIVE · JULY 5, 2026
These Terms of Service ("Terms") govern access to and use of the lead2inbound platform, websites, and APIs (the "Service") provided by lead2inbound ("we," "us"). By creating an account or using the Service you ("Customer," "you") agree to these Terms on behalf of yourself and the organization you represent.
1. The Service
lead2inbound is a software platform that lets you import sales leads, initiate AI-assisted outbound telephone calls to those leads through third-party voice and telephony providers using your own provider accounts, warm-transfer qualified calls to destinations you configure, and track the results. We provide software orchestration only; we are not a telephone carrier, a lead seller, a call center, or a law firm.
2. Your compliance responsibilities
This section matters more than any other. Outbound calling — especially with an artificial or prerecorded voice, which is how regulators treat AI-generated voice — is regulated under the TCPA, the Telemarketing Sales Rule, and state laws.
- Consent. You represent and warrant that every lead you import and dial through the Service has provided prior express written consent (or another lawful basis) sufficient for AI-voice outbound calls, and that you maintain records proving it. The Service's consent fields exist to store your evidence; storing it does not create consent that never existed.
- Do-Not-Call. You are responsible for scrubbing against the National DNC Registry and applicable state lists. The Service integrates with third-party DNC data providers using your own accounts. If you elect to operate without a connected DNC provider, you do so against our recommendation, after an explicit acknowledgment that we record, and entirely at your own risk.
- Calling conduct. You will honor opt-outs immediately, use truthful caller ID, comply with state AI-disclosure requirements, and not use the Service for robocall spam, lead fraud, or calls to emergency lines.
- Indemnity. You will defend and indemnify us against third-party claims (including TCPA claims) arising from your calling campaigns, your leads, or your breach of this section.
We may suspend campaigns or accounts that we reasonably believe are generating unlawful calls. We build compliance tooling because we want you protected — but the legal responsibility for your calling program is yours.
3. Your account and data
- You are responsible for the actions of users you invite and for keeping access credentials secure.
- You retain all rights to the lead data, recordings, transcripts, and configurations you bring to or create in the Service ("Customer Data"). You grant us a license to process Customer Data solely to operate, secure, and improve the Service.
- You are responsible for having a lawful basis (including any required notices or consents) for recording and transcribing calls in the jurisdictions you call.
4. Third-party providers (bring-your-own keys)
The Service connects to AI voice, telephony, DNC, and routing providers using credentials you supply from your own accounts with those providers. Your relationship with each provider is governed by their terms and prices; their usage fees are billed by them to you directly. We store your credentials encrypted and use them only to perform the actions you configure. We are not responsible for third-party provider outages, pricing changes, or account actions.
5. Fees and billing
- Subscription fees ($49, $149, or $399 per month, or annual equivalents) are billed in advance through Stripe. Metered platform fees (2.0–3.0¢ per AI-call minute, by plan) are billed based on recorded usage.
- New accounts receive a 14-day free trial with a card on file; you can cancel any time before the trial ends without charge.
- Plans renew automatically until canceled. Cancellation takes effect at the end of the current billing period. Fees are non-refundable except where required by law.
- We may change pricing with at least 30 days' notice; changes apply from your next renewal.
6. Acceptable use
You will not: reverse-engineer or resell the Service without a written agreement; probe or breach its security; use it to violate any law; import data you have no right to use; or interfere with other tenants. API access is subject to documented rate limits.
7. Availability and support
We operate the Service on enterprise cloud infrastructure and target high availability, but the Service is provided without a guaranteed uptime SLA at this time. We may modify features with reasonable notice of material reductions.
8. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. COMPLIANCE FEATURES ARE TOOLS, NOT LEGAL GUARANTEES: NO SOFTWARE CAN MAKE AN UNLAWFUL CALLING PROGRAM LAWFUL. NOTHING IN THE SERVICE OR ITS DOCUMENTATION IS LEGAL ADVICE.
9. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR REVENUE. OUR TOTAL LIABILITY UNDER THESE TERMS IS LIMITED TO THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM. THESE LIMITS DO NOT APPLY TO YOUR INDEMNITY OBLIGATIONS OR YOUR BREACH OF SECTION 2.
10. Termination
You may cancel at any time in the billing settings. We may suspend or terminate for material breach (including compliance violations), non-payment, or legal risk. Upon termination we will make Customer Data available for export for 30 days, after which it is deleted from production systems on our standard schedule.
11. General
These Terms are the entire agreement regarding the Service and supersede prior discussions. We may update these Terms; material changes will be notified by email or in-app at least 14 days before taking effect, and continued use constitutes acceptance. If any provision is unenforceable, the remainder stands. These Terms are governed by the laws of the United States and the state in which lead2inbound is organized, without regard to conflict-of-law rules.
12. Contact
Questions about these Terms? Use the contact form — a human replies.